Jewelry Box

Nous sommes à votre écoute ! Que ce soit pour une question sur nos produits, une suggestion ou un besoin d'assistance, notre équipe est là pour vous répondre rapidement. 

Post your policy conditions details here.

1. Returns

• You have 30 days after receiving your order to request a return.
• To be eligible for a return, the item must be in the same condition that you received it: unused, unwashed, and in its original packaging.

2. Return process

1. Contact us at servicegiav@gmail.com with your order number and a photo of the item if necessary.
2. We will review your request and, if approved, you will receive a return label or additional instructions.
3. Once we receive the returned item, we will process your refund.

3. Return costs

• Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part.

4. Non-refundable products

• Sale items, personalized items or gift cards cannot be returned.

5. Refunds

• Once your return is received and inspected, we will notify you if your refund is approved.
• The refund will be automatically made to your initial payment method within 5 to 10 business days.

For any questions, contact us at servicegiav@gmail.com